Terms and conditions of carriage

To ensure your piece of mind when using our service, please read our terms and conditions below.

Terms and Conditions:
Under which we operate can only be varied with the agreement of the client Red Dragon. In confirming a booking with Red Dragon you are acknowledging your agreement with the following terms and conditions.

Quotations:
If a fixed price for the job has been given this price may be varied if:

i) the quantity of goods has increased
ii) the floors between the goods has varied
iii) the number of people to assist with the job has varied without prior notification.

Work Excluded from the quote:
Red Dragon reserves the right to refuse removal of items from parts of premises which, in the opinion of our driver, constitute a health and safety risk to either himself or other persons.

If a driver concludes that the work cannot be carried out without damage to property or possessions but you (the client) wish for the work to be undertaken you take full responsibility for the damage and therefore waive any right to claim against our insurance.

We are a courier and removal company and our drivers are trained to fulfill their job as such. We will not under any circumstances remove any items that require plumbing or any other form of professional disconnection. All items you wish us to remove must be disconnected prior to the move.

Payment:
Payment is my cash cheque or bank transfer on the day of the job unless prior credit terms are agreed.

Red dragon Couriers is not open to negotiate price once a job has been completed. Full payment is due unless prior discounts have been agreed.

European Moves will require a 50% deposit, paid no later than 24hrs prior to date of the move. Any cancelations due to non payment of this deposit will be subject to a £50 cancelation and administration fee.

If payment for any of of services is not paid within the agreed terms, Red Dragon Couriers may instruct debt collectors and sell  any goods belonging to the debtor to settle the debt  which we hold in stock as a main or subcontractor. In the case of goods held as a subcontractor the debtor agrees the main contractor will have no liability over the cost of the goods.

Cancellation fees:
There is a £25 cancellation fee for bookings cancelled with less than 24 hours notice and a 1 hours labour charge for bookings cancelled with less than 5 hours notice.
Parking:
You, the client, is responsible for ensuring that we can park legally at each address.
Whilst we always endeavour to park legally if we cannot then it is a condition of our contract that you make an immediate payment to the driver of £60 . If a ticket is not received this payment will be immediately refunded to you when the job is completed. If a ticket is received the deposit will be forfeit. This payment is wholly for the paying of parking charges NOT as whole or part payment of the moving charges.

The quote provided is on the assumption that we will be able to park within 20metres of the pick up point. If we are unable to do so, we reserve the right to revise our quotation.
Our advice is that you obtain a parking dispensation, obtainable from the local authority covering each address.

Route Navigation:
All our vans are fitted with satellite navigation systems which our drivers follow to get to each destination. If you are aware of a quicker/shorter route please inform your driver and we will endeavour to follow it, otherwise the driver will follow the route provided by the satellite navigation system and we accept no responsibility for how long the journey takes.

Insurance:
Our vans are all comprehensively insured for Hire and Reward, plus an additional £20,000 Goods In Transit insurance and £1,000,000 Public Liability insurance.

To comply with the insurance terms all goods carried must be suitably protected before pick up by the owner/seller to protect them on the journey. Red Dragon will carry unprotected items at the owners/sellers own risk and will not take responsibility for damage to unpacked items. We will however use blankets, straps and wrap to protect your items. A full packing service is available at £20 per item  to bring any unprotected item up to a standard to comply with the insurance needs.

In line with the terms of our underwriters, the first £250 (excess charge) of any claim is the customer’s responsibility and will be required in advance to initiate the claim process with our insurance company. 

Any damage must be reported and verified immediately with the driver who will provide a claim form. You must Red Dragon Couriers of any visible loss, damage or failure to produce any goods at the time of delivery, as we accept no responsibility for loss or damage to property after a job is complete, payment is received and our driver has left the premise.

Weather Conditions:
We reserve the right to reschedule any bookings made due to hazardous or unsafe weather conditions. This may come with an additional fee depending on the date of the rescheduled booking.

By making a booking Red Dragon Couriers, you are accepting the Terms and
Please get in touch by telephone, email or by using our contact form to discuss your exact needs further, and to receive a competitive price!